Privacy Policy 4dchat
4dchat respects the privacy rights of every player. This policy explains transparently how your personal information is collected, used, stored and protected when you use our platform.
Our Commitment to Your Privacy
Six core principles that shape how 4dchat handles the personal information of players
Layered Protection
All data is encrypted using SSL technology during transmission and stored on servers protected by industry-grade security layers. Internal access is restricted to authorised staff only.
Not Sold to Third Parties
4dchat does not sell, rent or disclose players' personal information to third parties for marketing purposes without your explicit consent. Your data is not our commodity.
Your Control
You have the right to access, correct or request deletion of your personal information at any time. Contact our support team and your request will be processed in accordance with the established policy.
Only What Is Necessary
We only collect information required for account registration, identity verification, payment processing and fulfilment of legal obligations. No excess data is collected.
Limited Retention Period
Your personal data is retained only for as long as necessary to fulfil the purpose of collection or applicable legal requirements. Once that period has passed, the data is securely deleted.
Timely Notification
Should any security incident involving your data occur, 4dchat is committed to notifying the relevant parties within the required timeframe.
This Privacy Policy describes the practices of 4dchat regarding the handling of personal information of players who use our platform, website and related services. By registering for or using the 4dchat platform, you acknowledge that you have read and understood this policy. Please read it carefully before creating an account.
1. Information We Collect
4dchat collects personal information that you provide voluntarily during the account registration process, use of the platform and interactions with our support services. The types of information collected include:
- Identity Information: Full name, date of birth, identity card number (MyKad) or passport, and images of identity documents for age and identity verification purposes.
- Contact Information: Email address, mobile phone number and current residential address.
- Financial Information: Bank account details, e-wallet number (Touch 'n Go eWallet), crypto wallet address information (for USDT, BTC, ETH) and transaction history for deposits and withdrawals.
- Technical Information: IP address, device type, operating system, web browser type, login sessions and activity records within the platform.
- Game Data: Betting history, account balance, claimed bonus records and game activity associated with your account.
2. Purpose of Using Information
The information we collect is used solely for the following purposes:
- Player identity verification and age verification — the 4dchat platform only accepts players aged 21 and above in line with applicable gambling legal requirements.
- Processing deposits and withdrawals via supported payment methods including Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency.
- Account management, including password resets, profile updates and account-related communications.
- Prevention of fraud, money laundering and other unlawful activities in line with our international licensing obligations.
- Improvement of user experience based on usage pattern analysis conducted in aggregate and non-personally identifiable form.
- Service communications, including payment notifications, platform rule updates and customer support responses.
- Fulfilment of legal obligations and compliance with requirements of relevant regulatory authorities.
3. Sharing Information with Third Parties
4dchat does not disclose players' personal information to any third party except in the following circumstances:
- Service Providers: Selected third parties that assist in operating our platform, such as payment service providers, identity verification companies and cloud server infrastructure. They are bound by strict data protection agreements and are only permitted to use data for specified purposes.
- Legal Requirements: When required by court order, direction of a lawful authority or to fulfil legal obligations applicable to our operations under international licensing.
- Business Transfers: In the context of a company merger, acquisition or asset sale, player data may be transferred to the acquiring party subject to the same confidentiality terms.
- Your Consent: In any other situation, we will only share information with your explicit consent.
We do not sell, exchange or rent your personal information to any party for their own marketing purposes without your permission.
4. Data Security and Protection
4dchat implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These include:
- Data encryption during transmission using the latest TLS/SSL protocols.
- Encryption of data stored at the database level.
- Role-based access controls for internal staff — only staff with a legitimate work need may access players' personal data.
- Continuous security monitoring and periodic penetration testing of the platform infrastructure.
- Structured security incident management procedures to respond promptly should any breach occur.
⚠️ However, no method of data transmission over the internet or electronic storage is completely secure. We encourage you to also take protective steps such as using a strong password and not sharing your login details with anyone.
5. Cookies and Tracking Technologies
The 4dchat website uses cookies and similar tracking technologies to improve the user experience and platform functionality. The types of cookies used include:
- Essential Cookies: Required for basic website operations such as login session verification and security. These cookies cannot be disabled.
- Functional Cookies: Store your preferences such as interface language and display settings for your convenience.
- Analytics Cookies: Collect usage data in aggregate and anonymous form to help us understand usage patterns and improve the platform.
You can manage or disable cookies through your web browser settings. However, please note that disabling certain cookies may affect platform functionality.
6. Your Rights
As a registered player with 4dchat, you have the following rights regarding your personal information:
Right of Access
Request a copy of the personal information we hold relating to your account.
Right of Rectification
Request correction of inaccurate or incomplete information in your records.
Right of Erasure
Request deletion of your personal data subject to applicable legal obligations.
Right of Restriction
Request that we restrict the processing of your data in certain situations provided for by law.
Right of Portability
Receive your data in a structured, machine-readable format for transfer to another platform.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the 4dchat support team via live chat or our support email. Requests will be processed within a reasonable period in accordance with applicable legal requirements.
7. Links to Third-Party Sites
The 4dchat platform may contain links to third-party websites or services for informational purposes. Once you click those links and leave our platform, the privacy policy of the relevant third party applies — not this privacy policy.
4dchat is not responsible for the privacy practices or content of any third-party website. We encourage you to read the privacy policy of every website you visit.
8. Changes to This Privacy Policy
4dchat reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any changes will take effect immediately upon being posted on this page.
The effective date shown at the top of this policy will be updated to reflect the latest version. We encourage you to review this page from time to time. Continued use of the 4dchat platform after any changes are posted constitutes your acceptance of the updated policy.
For significant changes, we will endeavour to notify you by email or in-platform notification before the changes take effect.
9. How to Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:
- Live Chat: Available 24/7 within the 4dchat platform — the fastest option for general enquiries.
- Support Email: [email protected] — for privacy and personal data requests, please include your account number along with a description of your request.
Support is available in Malay and English, 24 hours a day, 7 days a week. Data rights requests are typically processed within a few business days.
For account deletion or comprehensive data access requests, we may need to verify your identity before processing the request to ensure the security of your account.
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